Returns & Cancellations

Last updated: May 2026

7-Day

Easy Return Policy

From the date of delivery

Items Eligible for Return

  • Damaged or defective items received
  • Wrong item delivered (different from what was ordered)
  • Item not as described (significantly different from listing)
  • Missing items or parts
  • Clothing & accessories (unworn, tags intact)
  • Jewellery (unused, in original packaging)
  • Handmade / art & craft items (if damaged in transit)

Non-Returnable Items

  • Food items — pickles, snacks, cakes, home food, tiffin
  • Perishable goods — fresh fruits, vegetables, dairy
  • Customised or personalised products
  • Items that have been used or washed
  • Items without original packaging or tags
  • Services (beauty, tailoring, coaching, etc.)

How to Return

1

Go to Account → My Orders

2

Open the delivered order

3

Tap 'Return Item' button

4

Select reason and add details/photo

5

Submit — our team reviews within 24–48 hours

6

Once approved, a pickup is arranged or you drop off the item

Refund Timeline

5–7

Business days for UPI / Card refund

7–10

Business days for Bank Transfer

COD orders are refunded via bank transfer or UPI — you will be asked for bank details.

Refunds are processed only after the returned item is received and inspected.

Order Cancellation

Before Shipping → Full Refund

Cancel anytime before the seller ships the order

After Shipping → Return Process

Follow the return process once the item is delivered

To cancel: My Orders → Open Order → Cancel Order

Questions about returns? laydemart@gmail.com